The Six Sigma Handbook, Third Edition: Maximizing Resources
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The following is a chapter from the fully updated and revised The Six Sigma Handbook, Third Edition. It covers the management systems and statistical tools that are the foundation of Six Sigma. The book's presentation is based on the DMAIC (Define, Measure, Analyze, Improve, Control) implementation (...)
Lean Six Sigma for Service: Phase 4: Performance and Control
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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how (...)
Lean Six Sigma: Institutionalizing Lean Six Sigma
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The following is a sample chapter from Lean Six Sigma, which explains how to impact your company's performance in each, by combining the strength of today's two most important initiatives--Lean Production and Six Sigma--into one integrated program. The first book to provide a step-by-step roadmap (...)
El paraíso recuperado
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El escritor peruano Antón nos ofrece un texto que entronca la mejor cuentística latinoamericana del siglo pasado. Borges, Uslar Pietri y Cortazar se asoman entre las líneas de cada página a las que sabiamente el autor ha sabido dotarles de su propia identidad, personalidad y vida.
Improper Stories
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William Blake
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In this series, a contemporary poet selects and introduces a poet of the past. By their choice of poems and by the personal and critical reactions they express in their prefaces, the editors offer insights into their own work as well as providing an accessible and passionate introduction to some of (...)
London Calling
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"When the plane took off, I wondered what Karen was doing, if she was happy, knew I was leaving or wanted me back. Whatever, it was too late now. I was gone…"Jess Sharp is at a crossroads - back in London, living in her parents spare room, jobless and single. Not quite the irresistible package she (...)
This London Love
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Could you make the leap and trust in love?Kate Carter is a stylish and charismatic designer with the world at her feet - but that s hard to remember when everyone around her is coupled up. Meanwhile, florist Meg Harding is all work and no play - which is far easier than trying to clear up the (...)
The Long Weekend
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Secrets. Lies. Sex. Intrigue. When a group of friends rent a house by the sea, there s excitement in the air. Fresh air, sandy beaches and historic friendships what could possibly go wrong?The catch is, university sweethearts Vic & Stevie are on the rocks, their three-year marriage (...)