Economía y finanzas
Please Every Customer : Delivering Stellar Customer Service Across Cultures
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A one-stop resource for delivering great customer service across any cultural boundary As the economy globalizes, cultural boundaries in commerce are being erased†which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with (...)
How to Pay Zero Taxes 2012: Your Guide to Every Tax Break the IRS Allows!
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How to Pay Zero Taxes 2012 lays out simple strategies that are sure to save you money this year, next year, and beyond. From converting personal expenses into business deductions to avoiding (or surviving) an IRS audit, Jeff Schnepper s guide comprehensively covers more deductions than any other (...)
Kiss, Bow, or Shake Hands, Sales and Marketing: The Essential Cultural Guide From Presentations and Promotions to Communicating and Closing
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How do you break the ice in the UAE?When do you present a contract in China?How close should you stand to a South Korean? Kiss, Bow, or Shake Hands: Sales and Marketing is an informative, entertaining guide that shows you what to do and what to avoid in any given sales or marketing situation, from (...)
The McGraw-Hill 36-Hour Course : Finance for Non-Financial Managers 3/E
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Make simple sense of complex financial information!The high-profile accounting scandals of recent years have made one thing clear: You can't know too much about the company for which you work. What are the numbers? Where do you find them? How do they affect you and your staff?This fully revised and (...)
Clients, Clients, and More Clients: Create an Endless Stream of New Business with the Power of Psychology
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Convert relationships into revenue-generating business! With Clients, Clients, and More Clients, you ll learn how to capture the attention of the right connections, build loyal relationships, and influence people to hire you. Larina Kase combines the latest research from the field of psychology (...)
Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases
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In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.
Building High Performance Government Through Lean Six Sigma: A Leader's Guide to Creating Speed, Agility, and Efficiency
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Private Sector Strategies for Public Service LeadersNo corner of the government or public sector has been spared from budget turmoil in recent years. Among budget cuts, increased requirements, and new threats and challenges, governments typically balance the scales through (1) increased funding (...)
Toyota Under Fire : Lessons for Turning Crisis into Opportunity
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The definitive account of the 2009-2010 Toyota recall: A case study for overcoming any management crisisToyota Under Fire takes you beyond the headlines and into the offices and factories of Toyota to reveal the truth behind the company's highly publicized and controversial recall of nine million (...)
Learn Your Way to Success: How to Customize Your Professional Learning Plan to Accelerate Your Career
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What did you learn at work today? Every employee who wants to succeed in business should read Tobin s new book. Marshall Goldsmith, million-selling author of the New York Times bestsellers Mojo and What Got You re Here Won t get You There Nothing less than a survival plan for a rewarding, (...)
Occupational Outlook Handbook 2011-2012
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The most comprehensive, up-to-date resource available for choosing the career that s right for youWhen making a decision about your career path, it is crucial that you consider any aspect of a job that will affect your future, your sense of fulfillment, and your bottom line.With current statistics (...)